Frequently Asked Questions

Everything you need to know about your Castelli cycling gear and orders.

How do I determine my correct size in Castelli apparel?

Castelli products are designed for a performance 'Pro Fit,' which typically runs smaller than standard athletic wear. We recommend consulting our detailed Size Guide and potentially sizing up if you prefer a more relaxed fit.

What is your return policy for performance gear?

We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. For hygiene reasons, bib shorts and tights must be tried on over undergarments.

How should I care for my technical cycling fabrics?

To maintain technical properties like breathability and water repellency, wash in cold water with a specialized technical detergent. Always hang dry and avoid fabric softeners or high heat.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, interest-free installment plans may be available.

What happens if my garment is damaged in a crash?

Castelli offers a Crash Replacement Program. If your kit is damaged in an accident within one year of purchase, contact our support team with photos to receive a discount on a replacement item.